Last updated: July 23, 2026
Service All Star ("we," "our," or "us") operates a field service management platform for home service businesses. This Privacy Policy explains how we collect, use, and protect information when you use our platform at serviceallstar.com and app.serviceallstar.com.
When you register, we collect your name, email address, company name, and password. Business owners may also provide billing information processed securely through Stripe.
As a platform user, you may enter information about your customers including names, addresses, phone numbers, and service history. You are responsible for obtaining appropriate consent from your customers to store and use this information.
We store data you create within the platform including jobs, estimates, invoices, payments, expenses, and related documents.
Payment card details are processed directly by Stripe. We do not store full card numbers. We retain transaction records including amounts, dates, and Stripe transaction IDs.
When you or your customers send or receive SMS messages through our platform (powered by Telnyx), we store message content and delivery status to provide the service.
We collect standard log data including IP addresses, browser type, pages visited, and timestamps to maintain and improve the platform.
Service All Star businesses send SMS messages to their customers on their behalf using our platform (powered by Telnyx). Each business is assigned a dedicated toll-free number. Message types include technician dispatch alerts, job status updates (started/completed), estimate delivery, and payment confirmations.
Customers provide their phone number to the service business when calling to schedule an appointment. By providing their phone number and scheduling service, customers consent to receive SMS notifications about their service appointment. The service business is responsible for obtaining this consent before entering the customer's phone number into the platform.
As the service provider using this platform, you are responsible for obtaining and documenting your customers' consent to receive SMS messages before entering their phone numbers into the platform.
We use the following third-party services to operate the platform:
Each of these services has their own privacy policy governing their use of data.
We do not sell your data or your customers' data to third parties. We share data only with the third-party service providers listed above as necessary to operate the platform, and as required by law.
We retain your account and business data for as long as your account is active. Upon account cancellation, we retain data for 90 days before deletion, during which time you may request an export. Some data may be retained longer as required by law.
We use industry-standard security practices including encrypted connections (TLS), row-level security on our database, and access controls. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
You may request access to, correction of, or deletion of your personal data by contacting us. Business owners can export their data from within the platform settings.
Our platform is intended for use by businesses and is not directed at individuals under the age of 18. We do not knowingly collect personal information from children.
We may update this Privacy Policy from time to time. We will notify you of significant changes by email or by posting a notice in the platform. Continued use of the platform after changes constitutes acceptance of the updated policy.
If you have questions about this Privacy Policy, please contact us at:
Service All Star
Email: hello@serviceallstar.com
Website: serviceallstar.com